Inside Product Support Sales Representative - REQ ID 6197

JOB SUMMARY:

The Inside Product Support Sales Representative will primarily contact Ohio CAT customers by telephone within an established geographic territory, aiming to increase parts and service sales and build consultative relationships with those customers to enhance overall sales to users, market share, and improve the Customer Experience with Ohio CAT. The standard will be to contact those customers at least four times a year; however, customers with greater potential will be contacted more frequently. The Inside Sales Representative will be assigned to and manage an account base of approximately 250 established customers, including all market segments served by the Heavy Equipment and Industrial Engine Divisions. In addition to making outbound sales calls to customers, the Inside Sales Representative will also receive inbound calls as relationships are built. They will be the primary point of contact for the customer and a conduit for all information relevant to dealer parts, maintenance supplies, and services. Other job duties include preparing and presenting quotes for parts and estimates for equipment repairs, visual inspections of equipment, promoting sales campaigns, and all aspects of the dealer’s offerings. There is potential for some travel to and from customer sites, if necessary, but most of the Inside Sales Rep’s time will be spent in an office setting at the Cleveland, OH location.

JOB QUALIFICATIONS:

• High School Diploma/GED.
• Prior industry knowledge of the products, along with a technical background of the products sold and serviced.
• Telephone sales experience desired.
• Experience with CRM (Customer Relationship Management) Software is desired.

COMPETENCIES:

• An initiative-taking individual who can work independently and collaborate with a team.
• Ability to manage multiple tasks and good organizational skills.
• Extensive knowledge of heavy equipment.
• Effective communication skills, both verbal and written.
• Strong customer service skills and ability to exceed customer expectations.
• Advanced computer skills and the ability to operate in CAT information retrieval systems and Microsoft Office Applications.
• Must have a strong sales orientation and mechanical aptitude.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities are available for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Base pay plus annual bonus potential
• Company SuccessShare bonuses

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.