Field Service Technician Rapid Response - REQ ID 6361

Posted March 14, 2026

Category(s): Youngstown | Ohio Cat | Full-Time

At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.

JOB SUMMARY:

As a Field Service Technician, Rapid Response provider. You’ll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:

Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime.
Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
Electronic and hydraulic system checks.
Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools.
ECM flash updates and configuration adjustments.
Installation and setup of Product Link or other telematics hardware
Provide immediate status updates and recommendations.
Performing Safety Service Letters when applicable
Escalate major repairs to the shop or full field service teams when necessary
Adhere to all safety procedures, guidelines, and best practices

COMPETENCIES:

Proficient reading and writing skills
Strong mechanical and electrical aptitude
Experienced in computer literacy
In-depth knowledge of Caterpillar equipment applications, operations, and functions
Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
Welding experience is a plus

JOB QUALIFICATIONS:

High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
Minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment
Must have a valid driver’s license

BENEFITS:

Employer-sponsored pension plan
Competitive pay rate, including Field-service differential, and a company service truck
First-year vacation and personal time which builds based on the length of service
Two different Health Insurance options, including a Health Savings Account (HSA) option
Flexible Spending Account (FSA)
Dental and Vision Insurance
Credit Union Access
Life Insurance, Short-Term Disability, and Long-Term Disability
Scholarship opportunities for employee’s spouses and children, through the Ohio Machinery Education and Opportunity Foundation
Company SuccessShare bonuses
Company provided and laundered uniforms
Continued technical and professional training